FAQs

  • How long do extensions last?

    Briefly: Maintenance fill appointments are recommended every 1.5-3 weeks.
    Natural eyelash shed rate is 3-5 lashes per eye, per day. At any given time, our lashes are at a combination of growth stages (some are more ready to fall out, some will continue growing for a while). An average person (with about 100 lashes per eye) will be at about 50% coverage after 2 weeks, with 10% of those lashes needing to be removed and replaced (hence, truly about 40% remaining at this time).
    Other factors affecting how long they may last include: how slow or fast your natural lashes grow, if your eyes get watery during the curing period, how regularly you are cleaning your lashes,  if you choose to wear make up, or if you habitually rub or itch your lashline from your sleep, allergies, restless hands syndrome, contacts wearing or dry eyes.
    From a health standpoint, fills are recommended every 2 weeks because the weight distribution of the eyelash extension changes as it grows further out from your eyelash, becoming top-heavy. Stretching your fills on the long term may cause lash follicle weakening and lash thinning and/or damage, particularly for weaker natural lashes and those clients wanting more dramatic looks. 
    For the set that looks fullest for longest, please select a larger set or a larger fill. If you do not wish to maintain your extensions, you may wait for them to fall off (about 3-6 weeks), trim them as they grow out, or come in for a professional removal service.

  • Can I wear make up?

    Briefly: Yes – please clean your lashes with a 2-step process of make up removal AND regular cleanser EVERY single day.
    (Effective cleaning is very possible but will take more learning and time to do a good job when make up is used)
    The main culprit of eyelash extensions retention suffering is due to clients consciously choosing not to clean their lashes every single day. The second most common culprit is due to INADEQUATE cleaning of the lashes even though a good effort is put forth. Unfortunately, wearing makeup poses more of a challenge when it comes to cleaning. Think of cleaning the lash line as important as brushing your teeth – it is recommended once if not TWICE daily in order to remove bacteria and any make up residues that get stuck in between your lashes. 

  • Can I work out?

    Briefly: Yes, BUT you must clean your lashes after every workout.
    After the initial curing period, water contact is absolutely no issue. The problem lies in the salt and bacteria that is in your sweat which occurs most definitely with working out, but also on a regular daily basis. The same is true for your tears – if you are someone whose eyes tend to water, you must cleanse your lashes regularly. Salt is also present in your natural tears and salt will break down at the glue. 

  • How do I clean my lashes? 

    Briefly: Use a soft bristle brush + make up removal solution and regular cleanser, DAILY. Avoid wipes, cotton pads, Q-tips.
    (‘Rinsing’ your lashes with water does as much as ‘rinsing’ your teeth with water after a meal – not much)
    1. If you use ANY makeup area in the upper OR bottom eye area (shadow, liner, mascara, foundation on eyelid), begin by using a water-based makeup removal SOLUTION (not a wipe). Gently massage your lash line using your makeup remover with a lint-free brush. Make sure you are getting BETWEEN every lash and touching the skin on your eyelid while cleaning. Rinse with water. Lightly pat dry with a towel. Use a close-up mirror, lift your eyelid with one finger and view your lashes from an underneath view with your head tilted back. If you have a clean lash line, you should see spots of skin in between your lashes. You can also use a white tissue to touch various spots of skin in between your lashes to see if any colour is coming off (foundation, shadow, transfer from bottom eye makeup). A clean lash line should not have any colour OR dead skin OR remaining salty residue (white crystal substance) coming off. If you see any colour or dead skin coming off, repeat this process with the makeup remover until your lash line is clean. 
    2. Next, use any mild cleanser in the same manner to get the lashes squeaky clean and feeling fresh. To make your own lash cleanser, mix 6 parts warm water with 1 part baby shampoo. If you do not use any makeup, you are cleaning oils, sweat, tears, bacteria and dust/dirt. Rinse with water and lightly pat with towel to dry.

  • What if I experience an allergy?

    Briefly: Check your symptoms – we will try our best to remedy the situation.
    1. In a true allergic reaction, you should see swelling ON BOTH SIDES, itchiness, redness on the eyelid area. Allergic reactions usually occur within 72hrs of contact with the allergen and can occur at a first time application or after several years of application. An antihistamine may help – or you may need to come in for a complete removal. If you have had a reaction like this before with eyelash extensions – fear not! You may still be able to wear extensions with a special allergy-reaction-prevention process we can provide – just let us know prior to starting.
    2. Irritation from other sensitivities (to the glue fumes causing stinging, gel pad irritation eye, tape irritating eyelid, etc) could see a ONE SIDED adverse effect with redness in the whites of the eyes and  mild to moderate redness or stinging. This usually fades within a matter of hours to days and does not require a removal.
    3. In the case of an infection, you would experience redness, heat, pain, and mild swelling. Some pus may be present from the lash line. Infection can occur from bacteria around the eye area or from anything touching the eye or eyelid (fingers, unhygienic practices, contact lenses, makeup). You will require a removal.

  • How do I know what style suits my eyes?

    Briefly: I’ll look at your eyes and let you know 🙂 
    If you’ve always wanted bigger eyes, try going for a shape that accentuates the roundness of your eyes and brings things up vertically. Doll and Open shapes are recommended. If you prefer a more subtle and sleek look, the Cateye shape allows an elongation of the eye shape giving you a mysterious look. Pictures of lash styles you prefer are always great – but it is more important to select a style suited to your eye shape. Close-set eyes or Wide-set eyes are also features we would take into account. All new sets will have a brief consultation on what style we should choose. 

  • What is your cancellation/reschedule policy?

    Briefly: STRICT CANCELLATION/NO-SHOW POLICY! I require 48hrs notice for any cancellation or rescheduling in order to avoid a cancellation fee. To cancel or reschedule your appointment, please click the link at the bottom of your confirmation/reminder email and follow the prompts. You may also send me a brief email – as long as the email was sent around the 48hr timeframe, you will not be charged a fee. 
    If you need to cancel or reschedule within 48hrs, please pay a $30 fee for shorter appointments, and $50 fee for longer appointments (1hr or longer). If you do not show up and fail to provide any notice BEFORE the start of your appointment time, please pay 100% of your scheduled service as a cancellation fee prior to booking with me again. Please submit your fee via E-transfer or Paypal to: info@lashtherapeutics.com PRIOR to booking with me again.